FAQ
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Frequently Asked Questions
Welcome to the FAQ section of UK Meds Shop. Here, we address common questions about our services, products, and policies to provide you with a seamless experience.
Yes, UK Meds Shop is a fully licensed online pharmacy offering branded and generic medications at highly affordable prices.
Yes, prescriptions are required for prescription medications. You can upload your prescription during checkout or email a scanned copy to contact@ukmedsshop.uk.
Customers save 30% to 50% on orders compared to local pharmacies. For additional deals, contact us at contact@ukmedsshop.uk.
Absolutely. We use advanced SSL encryption and maintain strict confidentiality. No personal information is shared with third parties.
We offer a wide range of branded and generic medicines for conditions like asthma, cancer, diabetes, infertility, HIV, men’s health, skincare, and more.
Contact our business development team via email at contact@ukmedsshop.uk.
Generic drugs are equivalent to branded medications in terms of composition, usage, and effects but may have different inactive ingredients.
Yes, they meet the same stringent quality standards as branded drugs.
Generic manufacturers save on advertising and marketing costs, resulting in lower prices.
Generic versions are only manufactured after the patent for the brand-name drug expires, and not all brand-name medications have generic alternatives.
We will issue a refund or reship your order. Please contact us at contact@ukmedsshop.uk.
Standard delivery takes 10–12 business days.
Yes, but only for personal use.
We typically provide medications with a 6-month expiry date. For longer expiry dates, contact us at contact@ukmedsshop.uk.
Orders can be canceled within 24 hours of placement. A cancellation fee may apply. Refunds after 24 hours are not possible.
You can order as a registered user or a guest.
Log in to your account and update your information under the “Account Information” section. Contact us at contact@ukmedsshop.uk for changes to active orders.
Log in and visit the “My Past Orders” section to reorder.
Orders are delivered via EMS or courier services, depending on your location.
Tracking details are provided in your account 7–10 days after shipping or once customs clearance is complete.
Large orders may be split into multiple parcels. Contact us for more details.
Returns are only accepted for incorrect or damaged items. In such cases, we will reship your order promptly.
We accept debit cards, e-cheques, and direct bank transfers (DBT).
Refunds typically take 7 business days but may take up to 15–30 days due to processing times. Contact us at contact@ukmedsshop.uk for assistance.
If you have any further questions, feel free to reach out to our customer support team at contact@ukmedsshop.uk or call us at +1 (951) 513-2150. We’re here to help!